


Two words: Recurring revenue. Selling kits and assays is all about recurring revenue, and recurring revenue is all about customer acquisition and retention.
The other part of the solution is to make them feel. The attachment to a workflow is not wholly rational. How many times have you made a strong case that your product will provide superior performance only to have the scientist-customer choose not to change their protocol? That is not a rational paralysis, and to break them out of it you need to create impact on an emotional level.

Two words: Recurring revenue. Selling kits and assays is all about recurring revenue, and recurring revenue is all about customer acquisition and retention.
One part of the solution is by extensively validating your claims. If there is any room for doubt that your product will perform better than their current workflow, that gives the scientist an excuse to maintain that workflow. The scientists’ default decision is not to change.
The other part of the solution is to make them feel. The attachment to a workflow is not wholly rational. How many times have you made a strong case that your product will provide superior performance only to have the scientist-customer choose not to change their protocol? That is not a rational paralysis, and to break them out of it you need to create impact on an emotional level.

Portfolio · Laboratory Supply Network
4 Consecutive Years of Over 100% Average Revenue Growth
BioBM was able to take an initial $3000 investment in advertising and, while maintaining positive cash flow, grow Laboratory Supply Network into a business with annual revenues well into the 7-figures, delivering many straight years of massive growth.
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